Comments on: The whole nine yards http://priscimon.com/blog/2008/05/22/the-whole-nine-yards/ Blogs killed the e-mail star. Tue, 06 Jan 2009 02:18:14 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Eddy http://priscimon.com/blog/2008/05/22/the-whole-nine-yards/comment-page-1/#comment-183498 Eddy Fri, 23 May 2008 18:33:43 +0000 http://priscimon.com/blog/?p=298#comment-183498 <p>THE FEW times I had to deal with Emtel customer service, the experience was very good always. </p> <p>When I had to set up the HSDPA modem on Mac OS X, it was more about me showing them how to do it rather than the opposite, but the willingness of the agents to help were reassuring. Their showroom in Port-Louis can be very busy, but once you are in front of an agent, you are certain to get their full attention.</p> <p>Sometimes activation commands do not go through. I have the same thing happening to me whenever I need a service activated, be it my credit card or a new SIM. A more telling sign of good customer service is how they respond to customer grievances.</p> <p>Eddy.</p> THE FEW times I had to deal with Emtel customer service, the experience was very good always.

When I had to set up the HSDPA modem on Mac OS X, it was more about me showing them how to do it rather than the opposite, but the willingness of the agents to help were reassuring. Their showroom in Port-Louis can be very busy, but once you are in front of an agent, you are certain to get their full attention.

Sometimes activation commands do not go through. I have the same thing happening to me whenever I need a service activated, be it my credit card or a new SIM. A more telling sign of good customer service is how they respond to customer grievances.

Eddy.

]]> By: LaSh http://priscimon.com/blog/2008/05/22/the-whole-nine-yards/comment-page-1/#comment-183497 LaSh Fri, 23 May 2008 18:32:32 +0000 http://priscimon.com/blog/?p=298#comment-183497 @ Clive - I'll have to disagree there, I for one enjoyed the customer service of Emtel, I went to their Customer Centres twice, once at Jumbo Phoenix and the other at NHDC Rose-Hill, to have my device properly set up for surfing - actually twice because I switched devices - I received an EXCELLENT service from my point of view. So I'll guess it's may be a question of luck may be of who you get to serve you. @ carrotmadman - I THINK it's much faster than 128k, anyway that's how it feels for me, even pages with pictures and animations load at very fast speed. @ Clive - I’ll have to disagree there, I for one enjoyed the customer service of Emtel, I went to their Customer Centres twice, once at Jumbo Phoenix and the other at NHDC Rose-Hill, to have my device properly set up for surfing - actually twice because I switched devices - I received an EXCELLENT service from my point of view. So I’ll guess it’s may be a question of luck may be of who you get to serve you.

@ carrotmadman - I THINK it’s much faster than 128k, anyway that’s how it feels for me, even pages with pictures and animations load at very fast speed.

]]> By: Clive http://priscimon.com/blog/2008/05/22/the-whole-nine-yards/comment-page-1/#comment-183496 Clive Fri, 23 May 2008 17:56:37 +0000 http://priscimon.com/blog/?p=298#comment-183496 Emtel still has some shortcomings regarding its customer service. A colleague of mine registered her sim card earlier during the week. To her dismay, all her outgoing calls were still barred. When customer service was called, the agent on the phone suggested to switch sim card on another phone. Same denial. She then called customer service again. This time the agent told her to switch off her phone for 30mins and switched it one again. In the meantime, i suppose Emtel has been activating her sim card for she has been able to make calls later on. Nine yards ahead with poor customer service indeed!!! Emtel still has some shortcomings regarding its customer service. A colleague of mine registered her sim card earlier during the week. To her dismay, all her outgoing calls were still barred. When customer service was called, the agent on the phone suggested to switch sim card on another phone. Same denial. She then called customer service again. This time the agent told her to switch off her phone for 30mins and switched it one again. In the meantime, i suppose Emtel has been activating her sim card for she has been able to make calls later on. Nine yards ahead with poor customer service indeed!!!

]]> By: Eddy http://priscimon.com/blog/2008/05/22/the-whole-nine-yards/comment-page-1/#comment-183452 Eddy Fri, 23 May 2008 13:00:11 +0000 http://priscimon.com/blog/?p=298#comment-183452 <p>@carrotmadman6: ACTUALLY, I am no longer sure whether it was 3G or something else, but it was supposed to be one of the "fast" connections. </p> <p>Eddy.</p> @carrotmadman6: ACTUALLY, I am no longer sure whether it was 3G or something else, but it was supposed to be one of the “fast” connections.

Eddy.

]]> By: carrotmadman6 http://priscimon.com/blog/2008/05/22/the-whole-nine-yards/comment-page-1/#comment-183451 carrotmadman6 Fri, 23 May 2008 12:44:36 +0000 http://priscimon.com/blog/?p=298#comment-183451 Orange 3G? The last time I tried to connect to Orange using UMTS, I couln't - it's like the service is switched off. But you can connect perfectly using EDGE - so actually "Orange 3G" is still EDGE! pfffff As for Emtel, 3G is limited to 128kbps for prepay users i think? It's only when you subscribe to one of the packages that you get full speed... :P Emtel 3G is certainly much cheaper than Orange - I once did parallel testing, loading same pages & Orange billed me twice more! :( I think we should all support Emtel for this wonderful initiative! :D At least Emtel is a company working towards the advancement of Internet users & not making us time-travel backwards like Orange with the FUP. Orange 3G? The last time I tried to connect to Orange using UMTS, I couln’t - it’s like the service is switched off.

But you can connect perfectly using EDGE - so actually “Orange 3G” is still EDGE! pfffff

As for Emtel, 3G is limited to 128kbps for prepay users i think? It’s only when you subscribe to one of the packages that you get full speed… :P
Emtel 3G is certainly much cheaper than Orange - I once did parallel testing, loading same pages & Orange billed me twice more! :(

I think we should all support Emtel for this wonderful initiative! :D At least Emtel is a company working towards the advancement of Internet users & not making us time-travel backwards like Orange with the FUP.

]]> By: Eddy http://priscimon.com/blog/2008/05/22/the-whole-nine-yards/comment-page-1/#comment-183430 Eddy Fri, 23 May 2008 10:41:59 +0000 http://priscimon.com/blog/?p=298#comment-183430 <p>@LaSh: I also found that Orange 3G was slower and more expensive than Emtel 3G. </p> <p>FWIW, mobile Internet service on pre-paid accounts was quite rare even in the UK until recently. So, we can say that Emtel is on the forefront of mobile Internet selling.</p> <p>Eddy.</p> @LaSh: I also found that Orange 3G was slower and more expensive than Emtel 3G.

FWIW, mobile Internet service on pre-paid accounts was quite rare even in the UK until recently. So, we can say that Emtel is on the forefront of mobile Internet selling.

Eddy.

]]> By: LaSh http://priscimon.com/blog/2008/05/22/the-whole-nine-yards/comment-page-1/#comment-183421 LaSh Fri, 23 May 2008 10:13:27 +0000 http://priscimon.com/blog/?p=298#comment-183421 I've been using an Emtel sim since a couple of months, mainly because it allows me to use the 3.5G connection while being a Prepaid customer, which for some unknown reason I haven't been able to do on Orange. The mobile web for Orange is also way slower and actually much more expensive than that offered by Emtel. I've been using the Emtel 3.5G on a Windows Mobile platform device and till now I haven't been having any problems - the service has always been fast and reliable. Way to go Emtel :) I’ve been using an Emtel sim since a couple of months, mainly because it allows me to use the 3.5G connection while being a Prepaid customer, which for some unknown reason I haven’t been able to do on Orange. The mobile web for Orange is also way slower and actually much more expensive than that offered by Emtel.

I’ve been using the Emtel 3.5G on a Windows Mobile platform device and till now I haven’t been having any problems - the service has always been fast and reliable.

Way to go Emtel :)

]]> By: Eddy http://priscimon.com/blog/2008/05/22/the-whole-nine-yards/comment-page-1/#comment-183405 Eddy Fri, 23 May 2008 09:05:09 +0000 http://priscimon.com/blog/?p=298#comment-183405 TRUE, being the first to launch mobile services under the nose of Mauritius Telecom is quite an achievement. Eddy. TRUE, being the first to launch mobile services under the nose of Mauritius Telecom is quite an achievement.

Eddy.

]]> By: S http://priscimon.com/blog/2008/05/22/the-whole-nine-yards/comment-page-1/#comment-183345 S Fri, 23 May 2008 03:29:09 +0000 http://priscimon.com/blog/?p=298#comment-183345 Emtel was first to bring the Motorola brick phones to Mauritius. Quite a feat! Emtel was first to bring the Motorola brick phones to Mauritius. Quite a feat!

]]> By: Yashvin http://priscimon.com/blog/2008/05/22/the-whole-nine-yards/comment-page-1/#comment-183340 Yashvin Fri, 23 May 2008 02:52:35 +0000 http://priscimon.com/blog/?p=298#comment-183340 Its always good and encouraging to go for the little guy and for innovation but my experience with the little guy(still and growing smaller) Nomad was quite disastrous! I am sure Emtel is more innovative koz i have even an emtel sim, but rarely makes use of it. Its always good and encouraging to go for the little guy and for innovation but my experience with the little guy(still and growing smaller) Nomad was quite disastrous!
I am sure Emtel is more innovative koz i have even an emtel sim, but rarely makes use of it.

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